You asked how we know our AI is right. You asked when an analyst should escalate instead of close an alert. You asked what happens when we get a call wrong.

This October, CRITICALSTART® opened its Security Operations Center (SOC) for weekly Q&A with the analysts and leaders who run it. On November 4, Randy Watkins, our CTO and co-founder, pulls the biggest themes together and answers them live. No pitch. Just direct answers you can use to judge any SOC, ours included.

What you'll hear

Can you trust the AI? How we measure AI accuracy, where humans override it, and what it never decides on its own.

How do analysts make the call? What gives an analyst enough confidence to close an alert, and when uncertainty should trigger escalation.

What does the human side look like? How we train and keep our analysts, and why 90% of them stay.

What can go wrong? Detection gaps, vendor outages mid-incident, and what we changed after we got a big call wrong.