Episode 1: Building Accountability in MDR

Wednesday, January 28, 2026 @10AM CT

In the rapidly evolving Managed Detection and Response (MDR) landscape, high-performance technology and elite human expertise are often touted as the primary drivers of security.

This webinar explores how to look past the "heroics" of security marketing to find the structural integrity of a true MDR partnership. By understanding how to deconstruct a contract, security leaders can move beyond surface-level metrics and establish a foundation of transparency that ensures their provider is not just a vendor, but a partner held to a measurable standard of excellence.

Session Takeaways:

  • Eliminating Ambiguity and Undefined Terms: How to spot "black box" language—such as notification windows that only start after a threat is "manually confirmed"—which allows vendors to hide true latency.
  • The Difference Between SLOs and SLAs: Identifying when a provider is offering a "Service Level Objective" (a goal with no teeth) versus a "Service Level Agreement" (a contractual obligation).
  • Enforceability and Remedies: Why an SLA without a clearly defined financial or contractual remedy is merely a suggestion, and how to ensure there is real "skin in the game" for your provider.

Register now to join us and receive a $25 Uber Eats gift card after the session!

*Terms & Conditions: Must be 18 years or older. End-user company must have greater than 500 employees. Be a professional employee with a verifiable and relevant security-related job title. Not be an IT partner, consultant, student, or competitor.

Register Now

Meet The Speaker

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Randy Watkins
CTO

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